Welcome to the Monitoring Centre

Our ULC approved (United Laboratories of Canada) Central Monitoring Station meets and exceeds the highest standards established within the industry. The physical redundancies of servers, work stations, alarm receivers, power supplies, back-up generator, and documented record keeping are all part of what help us achieve this high annual rating, but it is the experience and expertise of our personnel that make our central station the best in Western Canada. Still operated as a family based business where people are measured by their commitment to quality and not run by some faceless corporation. Experience the difference of BC's finest central station, and employees with a commitment to you.

CSID#: Central Station Identification # - Think of this as your system address in our database, if provided it gives our dispatchers immediate access to your account information. While we can and will use your name, address, or telephone number to locate your file, it is much quicker and easier to use your CSID#.

Password: This is not the PIN number you use to arm/disarm your alarm system. This is the word (or to some a number) that identifies to us that you are a valid user of the system and have the authority to cancel an alarm system. Every user given a PIN number to arm/disarm the alarm should be given either their own password or a global site password so that we can verify they are authorized.

Emergency Service: We maintain alarm technicians on call to be available to respond to emergency after hour call outs but there is an immediate one hour $75 call out fee charged on top of any time and materials charged for service calls made outside of normal business hours (Monday to Friday 8:30AM to 5:00PM except holidays). If your service can wait until the next regular business day then you can avoid these charges. This applies to warranty work as well.

Incident Reports: As much as our staff are highly trained and highly experienced, we still make mistakes. In a group effort to try and learn from each we have implemented a quality control program by which all reported incidents are investigated by station management to try and determine the root cause. By drawing on the recorded conversations, the alarm data, and interviewing the dispatcher we can continually strive to improve both our services and our training in our pursuit of excellence.

Request Service: To request service during regularly scheduled hours, feel free to contact your local offices or email your local office. Just please ensure you include your CSID and contact telephone number where possible.

Alarm Testing Procedures - Press to Download Instructions